ITDS Student Email

How do I get an EKU email account?

Once you are admitted and registered for classes at Eastern Kentucky University, there are two ways you can activate your student email account:

Activate your email online by logging into EKUDirect.
Enter your EKU ID Number without the dashes (example 555-55-5566 becomes 555555566). The initial PIN MMDDYY is based on your birthday: MM=month, DD=day, YY=year.

Example: If you were born Jan. 2, 1980, your PIN would be 010280 (not EKU010280).

Choose "Personal Information"
Choose "Activate Student Email Account"
Agree to the code of ethics
Choose "Activate" at the bottom of the screen.

Activate your account in person.
To activate in person, you must read and sign a printed copy of the EKU Code of Ethics which you can find in the Combs 207 Academic Computing office on the second floor of Combs or in the RESNET office in Combs 230.

I have my username and password. Now what?

Open a web browser such as Internet Explorer and follow the links below:
Note: To use all Exchange 2007 email functions use Internet Explorer. Other browsers will work but you will see and use the "Lite" version of Exchange.

How Long Will This Email Account Be Active?

Currently, you will keep your EKU student email account for 6 months after you graduate.
If you leave the University before you graduate, your student email account will be deleted in 30 days.
If a student leaves the University for just the summer semester and returns for the fall semester, their account will not be disabled.

Additional Information

The following rules are in effect when changing your password:

Your Password will expire after 180 days.
Passwords must be at least 7 characters long.
When you change your password, it must be different than your previous one.
Your default EKU mail password is the (lower case) letters eku followed by your date of birth in the following format: ekuMMDDYY (MM=month DD=day YY=year). The letters eku must be lower case.
Example: A date of birth of 01/02/1929 would have the PIN format of eku010229.
The domain is STUDENT
Account is your username (etc.. joe_smith and any numbers)

Email Space Quotas

Each student userid is allowed 200 MB of space.
A disk quota system is used to divide up the available disk space on the mail server. Without a quota system, a few individuals storing thousands of messages and huge attachments could conceivably consume all available disk space.

Virus Protection

All email and attachments are scanned, and known virus are removed prior to delivery to your mailbox. Updates to our virus protection programs are made daily. While this offers you a great deal of protection, you should still never open an attachment from a person that you do not know.

Availability

ITDS will make every effort to provide email service 24 hours a day, 7 days a week. Every effort will be made to schedule required maintenance during non-peak hours.

Backups

ITDS maintains backup copies of files.
The primary purpose of the backups is for the restoration of files in the event of a catastrophic disk failure. Backups provide limited protection in the event of user error, such as accidental deletion. If you need a file restored, contact the ITDS Help Desk (23000) to determine whether your file resides on the backups.

Support

Direct all support questions/problems to the ITDS Help Desk or the Resnet help desk.
The ITDS Help Desk is available by phone at extension 23000.
The Resnet help desk is available at extension 23050.

Forgotten Passwords

If you forget your password, you can have your password changed by:

Coming to Academic Computing in Combs 207, or the Resnet offices in Combs 230.
Note:You must provide a photo id.
Calling Helpdesk at x3000 or Resnet at x3050.

If I have any questions, who can I call?

For general computing questions or for questions concerning the use of campus software, call the Consultant on Duty at x23000 (622-3000 off campus).
You can also stop by to see the Consultant in Combs 207 or Library 207G (after 4:30p.m. and on the weekends).